unlimited support

print
As seasoned online media developers and operators, we understand that your web presence is a demanding environment. Members and visitors have high expectations for web technologies, and our customers pass those expectations on to us. Metromojo provides a full spectrum of warranty, maintenance, and support to deliver the ultimate in system reliability and performance.

Warranty -

The Metromojo Service Level Agreement provides comfort to our customers with a 99.5% up-time guarantee.

Maintenance -

Maintenance is provided on an ongoing basis – this is the power of Software-as-a-Service. Bugs and errors are repaired as they are encountered, while software upgrades are rolled out regularly, following robust beta testing.

Support -

Standard support is included with the monthly service fee, and provides technical and training support. Premium support is available 24/7/365, providing comprehensive service for multi-instance customers and other complex operations.

Features

How it Works

Benefit

---

Network Operation Center Updates

NOC Updates are provided in real-time to all customers through the Intranet. Scheduled maintenance, open bugs, and other working issues can be communicated seamlessly by Metromojo to all authorized administrators through this informative support communications tool.

Run your online operation with the benefit of the most current network status information.

---

Real-Time Software Updates

Metromojo’s Software-as-a-Service model allows for constant innovation, enhancement, and maintenance of the platform in real-time. Once our software updates are beta tested in our own high-traffic environment, they are then automatically integrated into your system, with no effort on the part of our customers.

Let Metromojo focus on the development of cutting-edge web applications and software updates, while your team remains free to manage the audience development, user experience, and revenue enhancement of your site(s).

---

Knowledge Base Access

The Knowledge Base includes Intranet help memos for each module in the control panel, as well as a catalog of documents dealing with more complex administrative issues and techniques. This resource is your first point of reference for how-to, questions, and challenges.

Receive immediate insight from our built in technical resource guide.

---

Online Technical Support

Our technical team will receive your emailed request, route the concern to the appropriate specialist, and provide confirmation of receipt of your request. You will receive a resolution or update for your approval or response.

Know that our team will work independently to address your needs without utilizing more of your time than is absolutely necessary.

---

Telephone Support

For customers wanting the timeliness and detail that are more readily facilitated via a voice conversation, phone support provides real-time direct access to our experts.

A second method of attaining incident-based tech support gives flexibility to the team managing your online operations.

---

Launch Support

Launch support provides the peace of mind to know that your administrators have solid training and mastery of the basics. Learn techniques and best-practices from our specialists in content management, integrated site promotions, user response, monetization, and more.

Launch support solidifies our commitment to customer success via training and support while your fledgling site is gaining critical acceptance and approval.

---

Standard Support Window

9am - 5pm EST, M-F*

---

Initial Response Time

2 Hours

---

Pricing

FREE

---